The success of a cloud migration often hinges on the human element. No matter what preparations an organization has made, adoption resistance and an unwillingness for employees or other members of management to change will ultimately result in failure. Since cloud migrations can cause a high level of both change and disruption, it is vital to manage the human element as early as possible to ensure buy-in among the users that will be interacting with the cloud systems daily.
Any business leader that is ready to take advantage of cloud technologies needs to understand the current state of the IT department and their willingness to become supporters both during and after a cloud migration occurs. It is important to remember throughout this process that these aren’t just significant technology changes, but they also create new burdens and requirements for the existing IT team. For any organization with trouble rallying support for cloud migration at any employee level or who want to be proactive before starting, here are some of the expected adoption resistance challenges that they may face and some ways to overcome them.
Adoption Resistance Challenges
User buy-in and adoption can seem like a never-ending struggle. But, if an organization plans ahead, they can focus on communicating the benefits of cloud migration to employees and ensuring they have the education and resources needed to make a migration successful.
Start with Leadership Buy-In
In many cases, adoption resistance can be overcome from the top down – making it incredibly important to meet resistance from management as quickly as possible. This means all members of the C Suite should understand the value that can be achieved through cloud adoption and should be able to pass that excitement along down the chain of command. By having leadership demonstrate excitement and support for cloud migration and the benefits it brings, they can often create a positive culture that results in higher adoption rates among other employees and the departments they oversee.
Make Intuitive Technology Choices
It is crucial to prioritize characteristics like integration and usability when selecting a cloud service. The more user-friendly the tools chosen are, the more likely it is that people within the organization will accept the changes and stick with them. Since this could fundamentally change how employees interact with the organization’s systems and tools, making them easily understood and adaptable to the evolving demands is critical for reducing adoption resistance that may be present. Please do not gloss over this aspect; embrace it and find the right technologies to meet those goals.
Provide Training and Resources
Adjusting to any new software or technologies can be painful for users. This is particularly true if the systems being implemented are incredibly robust. To ensure that users have the training and resources needed for success, organization leaders should source experts to help provide the education required. At the same time, designated employees can become “expert users” who can then train new employees as they onboard with the organization.