The modern CIO role requires individuals to know the technology they are working with and knowing when it is time to push for new equipment or software to replace outdated options currently in use. For this reason, one of the initial 30-day goals of a new CIO should be to determine the current state of the technology that they are working with. And, while you may have worked with an organization in the past that had invested in new technologies, not every CIO is lucky enough to walk into this situation.
One of the best ways to determine the current state of your technology is to track your department’s service delivery and technical operations against the ITIL framework. Even if you aren’t certified to ITIL or similar standards, this will help define the organization’s maturity and provide a baseline. With this information, you can more accurately determine whether the current technology is up to par or if upgrades may be necessary to continue future growth as an organization.
If the new CIO position requires the candidate to actively develop or support new technologies, another great resource is Geoffrey Moore’s lifecycle of technology adaptation. With this in mind as a benchmark, a new CIO can utilize the lifecycle bell chart to establish whether or not the current technologies are providing the support needed to reach the goals the company has set. Once the technology needs have been determined based on this benchmark, they can then be submitted to the C-Suite for approval.
While the technology needs of each organization may be different, determining the current state of technology and any possible improvements that may be needed early on in the process will help ensure the transition period is easier and that the new CIO has the appropriate technology to fulfill their duties within the company. By taking the initiative to review the state of technology, a new CIO can also show great initiative and make a lasting impact on the organization as a whole, including upper-level management and the IT team.